‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.

‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.

The New York Times - Business:

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.

This post first appeared in The New York Times - Business. Read the original article.