The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.
Category: Customer Relations
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U.S. Fines Airlines More Than $7 Million for Not Providing Refunds
The New York Times – Travel: -
Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
The New York Times – Travel:A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.
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Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
The New York Times – Travel:When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.