F.A.A. Says Outage Was Mistakenly Caused by Contractors
The workers “unintentionally deleted files” on the alert system for pilots, causing thousands of flights to be delayed on Jan. 11, just weeks after another nationwide air travel failure.
Posted inChristmas Computers and the Internet Customer Relations Delays (Transportation) General Electric Company Jordan, Robert E (1960- ) Oliver Wyman Group Southwest Airlines Company Stocks and Bonds United States
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Posted inChristmas Computers and the Internet Customer Relations Delays (Transportation) General Electric Company Oliver Wyman Group Robert E. Jordan Southwest Airlines Company Stocks and Bonds United States
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Posted inConsumer Protection Delays (Transportation) Markey, Edward J Senate Southwest Airlines Company United States Politics and Government
Democratic Senators Press Southwest Over Its Christmas Meltdown
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.