After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
Category: Delays (Transportation)
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Japan Airlines Cyber Attack Causes Flight Delays
The airline also temporarily stopped selling tickets for flights departing Thursday, but said that there was no impact on flight safety.
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4 Ways Readers Fought the Travel Industry and Won After a Travel Problem
You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their own.
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Stowaway on Flight to Paris Disrupts a Return Flight to New York
The same passenger who stowed away on a Delta Air Lines flight to Paris caused a disturbance on a flight to New York on Saturday, an aviation official said.
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It’s Not Your Imagination. Airlines Are Padding Flight Times.
Flying in America has become slower even as official statistics have shown improvement.
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Thanksgiving Travel Tips: How to Survive Flights and Car Rentals
The busiest travel period of the year can be daunting, but we’ve got tips to help minimize the stress, at the airport and on the road.
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Alaska Airlines Can Merge With Hawaiian Airlines, U.S. Says
The airlines agreed to maintain some routes and meet other conditions to secure the Transportation Department’s approval of their merger.
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
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U.S. Accuses Norfolk Southern of Delaying Amtrak Trains
A complaint filed in federal court said Norfolk Southern had “regularly” failed to follow federal law requiring that it give preference to Amtrak passenger trains.
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U.S. Accuses Norfolk Southern of Delaying Amtrak Trains
A complaint filed in federal court said Norfolk Southern had “regularly” failed to follow federal law requiring that it give preference to Amtrak passenger trains.
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Travelers Delayed or Stuck by the CrowdStrike Outage: What Did Your Airline Provide?
The flight disruptions brought on by the global I.T. failure were deemed within the control of the airlines, meaning airlines have to reimburse passengers for meals, transportation and hotels. Did your carrier living up to the requirement?
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How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.