Korean Air Lines

Long Before Jeju Air Crash, South Korea Rose to Be a Model of Safety

After overcoming pariah status at the end of the last century, South Korea must learn what caused the catastrophe on Dec. 29 and what lessons to draw from it.

By River Akira Davis

Airlines and Airplanes Content Type: Service Customer Relations Delta Air Lines Inc KLM Royal Dutch Airlines Korean Air Lines Lost and Found Property Luggage and Packing Southwest Airlines Company Travel and Vacations United Airlines

Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.

Or at least be reimbursed if it’s gone for good.

By Christine Chung

Artificial Intelligence Computers and the Internet Customer Relations Delays (Transportation) Delta Air Lines Inc Korean Air Lines Travel and Vacations United Airlines

How Airlines Are Using AI to Make Flying Easier

Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.

By Julie Weed