Southwest’s Meltdown Could Cost It Up to $800 Million
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Southwest’s Meltdown Could Cost It Up to $800 Million

The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job
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Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job

Bob Jordan, the airline’s top executive, heralded the company’s performance just weeks before the storm highlighted gaping weaknesses in its operations.