A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.
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How Sites Like Tripadvisor and Yelp Are Fighting Fake Reviews
The New York Times – Travel:Third parties pay writers for posts praising or panning hotels, restaurants and other places they never visited. How review sites like Yelp and Tripadvisor are trying to stop the flood.