Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
Category: United Airlines
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4 Big Airlines Face U.S. Inquiry Over Frequent Flier Programs
The Transportation Department ordered American, Delta, Southwest and United to share more information about their rewards practices to ensure they are fair to consumers and rivals.
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Help! United Canceled Our Trip to Paris. Or Did It?
A long-planned French getaway for three hit a snag when their airline reservation was mysteriously canceled, costing them almost $11,000. It turned out an unwanted travel agency was (partially) responsible.
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Passenger Who Tried to Open Cockpit Gets 19 Months in Prison
Juan Rivas, who threatened flight attendants with a champagne bottle and a plastic knife, tried to open an exit door of an American Airlines plane, prosecutors said.
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Southwest Airlines Will End Its Longstanding Open-Seating Policy
The airline said it was scrapping its trademark, 50-year tradition of offering open seating, where passengers choose seats once they have boarded the plane.
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How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.
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Airlines and Passengers Still Struggling, a Day After Global Outage
The widespread tech failure left carriers trying to recover and passengers waiting for relief, with many flights still delayed or canceled.
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Flight Delays and Cancellations Continue Saturday but in Lower Numbers
An estimated 3,400 flights to, from and within the United States were canceled on Friday because of a tech outage. That made it the worst day of the year for flight cancellations.
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Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.
While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.
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Terrell Davis, N.F.L. Hall of Famer, Says He Was Unjustly Detained on Flight
The former Denver Broncos running back said that he was handcuffed by the authorities on Saturday after he tapped a United Airlines flight attendant on the arm.
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How to Get a Refund When Your Airline’s Wi-Fi Is Terrible
We compiled shortcuts and links for every big U.S. carrier — and some little-known tips that should make it easier to get your money back.
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How Airlines Are Using AI to Make Flying Easier
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.