How algorithms wreaked havoc with these workers’ schedules and cut their pay

Interpreter Yves Valerus speaks at a LanguageLine press conference in front of New York City Hall in April. LanguageLine interpreters have had their hours drastically cut after the company said it experienced fewer customer demand and started using new scheduling software. Some workers are trying to organize a union.

Hourly workers across a number of industries have long been grappling with unstable schedules and pay as their employers use software to slash labor costs and maximize productivity.

(Image credit: Huo Jingnan)