Christine Chung
Posts
Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.
Or at least be reimbursed if it’s gone for good.
Tourism Has Rebounded Worldwide. But Not in Hong Kong.
In 2018, Hong Kong received a record 65 million tourists. In 2023, it welcomed a little more than half that.
Online Passport Renewal and Digital Driver’s Licenses: A Travel Docs Update
New options have arrived, for both U.S. passports and driver’s licenses, that may give travelers more flexibility.
Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on...
D.O.T’.s Proposal to Let Families Fly Together for Free: What to Know
A new federal policy would require airlines to seat families together on flights, without incurring any extra fees.
Meet a Federal Air Marshal. She May Have Been Sitting Next to You on a Flight.
Working for a federal agency shrouded in mystery, Esther Fausett shared what she could about her career in in-flight law enforcement.
Passengers Loved Southwest Airlines’ Open Boarding. Now What?
On Thursday, the airline announced it would eliminate a boarding process that allowed passengers to choose their seats. Many Southwest fans were not happy —...
Travelers Delayed or Stuck by the CrowdStrike Outage: What Did Your Airline Provide?
The flight disruptions brought on by the global I.T. failure were deemed within the control of the airlines, meaning airlines have to reimburse passengers for...
How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s...
A Girls’ Trip to Costa Rica. But With No Phones, Did It Happen?
Travelers are signing up for phone-free tours, to try to escape technology’s tether on daily life. But would it make for a better experience?