After our columnist inquired about a surprise bill for a whale-watching outing, Holland America changed the way it handles passengers wait-listed for excursions.

When the low-cost airline asked for 20 volunteers to take a later flight, one of them never received the promised voucher. Was a handwritten list...

If airlines must refund airfare up to 24 hours after purchase, why not hotels? A traveler finds that even two minutes is too late to...

When the airport shut down travelers were on the hook for reservations that could not be canceled, expensive new flights and missed events that airlines...

When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the middleman and...

A family’s belongings disappeared when a thief used a key left under their Airbnb’s doormat. The French police confirmed the story, but Airbnb’s insurance adjuster...

Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but...

After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical...

A road trip through Brazil’s Rio Grande do Sul state leads to German and Italian cuisine, dialects and a surprising number of music festivals.

You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their...