

Seth Kugel
Posts

Tripped Up: I Gave Up My Seat for $800, but Frontier Forgot to Pay Me.
When the low-cost airline asked for 20 volunteers to take a later flight, one of them never received the promised voucher. Was a handwritten list...

Can I Get a Refund After Booking the Wrong Hotel Dates Online?
If airlines must refund airfare up to 24 hours after purchase, why not hotels? A traveler finds that even two minutes is too late to...

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?
When the airport shut down travelers were on the hook for reservations that could not be canceled, expensive new flights and missed events that airlines...

Help! I Couldn’t Take My Tall-Ship Voyage, and I Want My Money Back.
When an injured traveler has to back out of a $1,450 volunteer gig aboard a historic ship, the company says it’s just the middleman and...

Help! Our Paris Rental Apartment Was Robbed and Airbnb Won’t Compensate Us.
A family’s belongings disappeared when a thief used a key left under their Airbnb’s doormat. The French police confirmed the story, but Airbnb’s insurance adjuster...

British Airways Destroyed Our Guitar and Won’t Pay Up
Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but...

Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical...

Encountering Italy and Germany on a Road Trip Through Southern Brazil
A road trip through Brazil’s Rio Grande do Sul state leads to German and Italian cuisine, dialects and a surprising number of music festivals.

4 Ways Readers Fought the Travel Industry and Won After a Travel Problem
You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their...

Denied Boarding While Pregnant: What Are Your Rights?
The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter...