A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.

Following instructions she thought came from Booking.com, a woman wired payment for her planned eight-day stay to a bank account in Bilbao, Spain. It was...

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought...

After misplacing his iPhone while returning a rental car, a traveler tracked down the device and presented strong evidence to the agency that a worker...

Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.

In the food-obsessed port city of Belém, sweet, savory and sometimes addictive dishes are made with fresh ingredients that are tough to come by in...

A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?

A Jewish couple about to go on a long-delayed $29,000 dream trip to Egypt and Jordan are afraid to travel because of the war in...

A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government’s...

A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why...