Seth Kugel
Posts
Help! I Was Denied Boarding on a Cruise Despite Meeting U.S. Travel Requirements
A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government’s...
The Police Seized My Rental Car Reported Stolen and Avis Won’t Refund Me
A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why...
Tripped Up: A Traveler Says Her Insurance Wouldn’t Pay Up
Badly hurt, a 68-year-old solo traveler expected her insurer to coordinate her care, provide much-needed translation services and then return her home to Florida. Was...
Help! JetBlue Stranded Our Boy Scout Troop in New York City
When their flight from Denver to J.F.K. was delayed, six scouts and three adults missed their connection back to Savannah, Ga., and had to make...
Tripped Up: What to Do If Your Travel or Tour Company Goes Bankrupt
A family’s dream of seeing a rare warbler was dashed when Bird Watcher’s Digest collapsed. What happens when a tour operator goes under?
Help! A British Travel Agency Has Our $3,891 and We Want It Back.
A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.
A Walk in Rio de Janeiro Along Copacabana and Ipanema Beaches
A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.
A Walk in Rio de Janeiro: Along Fabled Beaches
A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.
Tripped Up: Resolving a United Dispute Over Refundable Tickets
A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt...
Help! My Tour Got Canceled But Travel Insurance Won’t Pay
Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That’s...