A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?

A Jewish couple about to go on a long-delayed $29,000 dream trip to Egypt and Jordan are afraid to travel because of the war in...

A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government’s...

A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why...

Badly hurt, a 68-year-old solo traveler expected her insurer to coordinate her care, provide much-needed translation services and then return her home to Florida. Was...

When their flight from Denver to J.F.K. was delayed, six scouts and three adults missed their connection back to Savannah, Ga., and had to make...

A family’s dream of seeing a rare warbler was dashed when Bird Watcher’s Digest collapsed. What happens when a tour operator goes under?

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.

A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.

A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.