Seth Kugel
Posts
Help! I Canceled My Rental Because of a Wildfire. My Contract Says No Refund. Is That Fair?
A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure?...
Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to...
Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to...
Help! I Reserved a Rental Car, but There Was No Car for Me.
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad...
Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused...
Help! My Pricey Travel Credit Card Wouldn’t Work When I Traveled
A Chase card with an annual fee of $550 is touted as handy for going abroad. But on a recent trip outside the U.S., it...
Help! I Was Banned From Lyft and No One Will Tell Me Why.
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but...
Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel...
Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws...