An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but...

A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel...

When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws...