You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their...

The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter...

Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the...

What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?

A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was...

A long-planned French getaway for three hit a snag when their airline reservation was mysteriously canceled, costing them almost $11,000. It turned out an unwanted...

Our columnist addresses a case of wire fraud, a credit card scheme and a dubious website — just three examples of the types of reader...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.

A woman and her Chinese-born son were set to return to China for the first time since the pandemic, but their airline would not let...

Summer travel season is upon us. Do you know where your passport is?