Seth Kugel
Posts
A Walk in Rio de Janeiro Along Copacabana and Ipanema Beaches
A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.
A Walk in Rio de Janeiro: Along Fabled Beaches
A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.
Tripped Up: Resolving a United Dispute Over Refundable Tickets
A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt...
Help! My Tour Got Canceled But Travel Insurance Won’t Pay
Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That’s...
Help! Spirit Airlines Left Us Behind in Guatemala City
A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline...
Consumer Help: What Are the Rule for Flying With Pets?
A gate agent suddenly objected to a canine who’d flown previously on the same route, saying the carrier wasn’t big enough. Our columnist tries to...
Help! I Canceled My Rental Because of a Wildfire. My Contract Says No Refund. Is That Fair?
A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure?...
Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to...
Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to...
Help! I Reserved a Rental Car, but There Was No Car for Me.
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad...