Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for…

A country resort near Paris refused to cover $800 worth of medical and cleaning bills for a couple who woke up covered in bites. They’d…

You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in…

A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a…

A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his…

When a couple alerted Airbnb to a spy cam in an outlet extender, they thought the listing would be yanked and they’d get a full…

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s…

A traveler returning from Venice received a last-minute notice canceling the final leg of his itinerary. So why did $648 get him a new seat…

When a flight from Madrid to New York had engine trouble over the Atlantic, 282 passengers ended up at a tiny, remote airport wondering what…

A thief swiped a traveler’s wallet at the Barcelona airport and later used her card to take out more than $1,100 in cash. Why was…