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  • Seth Kugel

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Encountering Italy and Germany on a Road Trip Through Southern Brazil

A road trip through Brazil’s Rio Grande do Sul state leads to German and Italian cuisine, dialects and a surprising number of music festivals.

4 Ways Readers Fought the Travel Industry and Won After a Travel Problem

You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their…

Denied Boarding While Pregnant: What Are Your Rights?

The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter…

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the…

Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund

What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?

How to Avoid Cancellations on Short-Term Rentals

A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was…

Help! United Canceled Our Trip to Paris. Or Did It?

A long-planned French getaway for three hit a snag when their airline reservation was mysteriously canceled, costing them almost $11,000. It turned out an unwanted…

How to Spot 3 Common Travel Scams and Avoid Them

Our columnist addresses a case of wire fraud, a credit card scheme and a dubious website — just three examples of the types of reader…

Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.

Help! Qatar Airways Denied Us Boarding Because of a Broken Link.

A woman and her Chinese-born son were set to return to China for the first time since the pandemic, but their airline would not let…