A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.

A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.

A five-mile stretch along Copacabana and Ipanema beaches crackles with energy.

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt…

Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That’s…

A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline…

A gate agent suddenly objected to a canine who’d flown previously on the same route, saying the carrier wasn’t big enough. Our columnist tries to…

A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure?…

The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to…

The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to…