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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.

Niraj Chokshi
Author: Niraj Chokshi

Written by

Niraj Chokshi

in

Christmas, Computers and the Internet, Customer Relations, Delays (Transportation), General Electric Company, Oliver Wyman Group, Robert E. Jordan, Southwest Airlines Company, Stocks and Bonds, United States
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