Small produce stands and farmers’ markets are seeing a surge in demand for leafy greens as sales of lettuce and salad kits from grocery chains and big retailers drop.
Category: Customer Relations
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Uber’s Strategy for Fighting Sexual Assault Suits: ‘What Were You Wearing?’
The New York Times – Business:The ride-hailing giant promised to handle legal claims “in a way that is best for the survivor.” Its lawyers are pursuing a far more aggressive strategy.
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Air India Offered to Cover My Flight on Another Airline. It Cost Me $2,000.
The New York Times – Travel:After a cancellation and long delays, the airline offered to cover the cost of a flight on another carrier. Then it refused to make good on that promise.
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They Booked an Airbnb Ahead of the World Cup. Can a Host Demand They Pay More?
The New York Times – Business:A family booked early for a big soccer trip to Southern California, then a new host suddenly raised the price. Why did Airbnb leave them in the lurch?
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How Delta Steered Around Airline Industry Chaos
The New York Times – Business:The carrier has become the country’s most profitable by catering to affluent travelers, but it is facing stiffer competition from United.
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Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.
The New York Times – Business:A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
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Delta Air Lines Will Stop Serving Snacks and Drinks on Short Flights
The New York Times – Business:Most travelers flying less than 350 miles on Delta will soon have to go without free coffee and cookies, but the carrier is adding service to longer flights.
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For the Modern C.E.O., It’s All About Being ‘Resilient’
The New York Times – Business:The ability to stay calm and lead through any kind of shock is the new normal for corporate executives.
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That Meeting You Hate May Keep A.I. From Stealing Your Job
The New York Times – Business:As artificial intelligence makes many tasks easier, the human work of cajoling, arm-twisting and reassuring appears to be rising in importance.
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The ‘Annoyance Economy’ Is More Than Just Annoying
The New York Times – Business:A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most problems at $165 billion.