The carrier has become the country’s most profitable by catering to affluent travelers, but it is facing stiffer competition from United.
Category: Customer Relations
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Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.
A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
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Delta Air Lines Will Stop Serving Snacks and Drinks on Short Flights
Most travelers flying less than 350 miles on Delta will soon have to go without free coffee and cookies, but the carrier is adding service to longer flights.
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For the Modern C.E.O., It’s All About Being ‘Resilient’
The ability to stay calm and lead through any kind of shock is the new normal for corporate executives.
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That Meeting You Hate May Keep A.I. From Stealing Your Job
As artificial intelligence makes many tasks easier, the human work of cajoling, arm-twisting and reassuring appears to be rising in importance.
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The ‘Annoyance Economy’ Is More Than Just Annoying
A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most problems at $165 billion.
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How Airlines Turned First-Class Seats From Freebies to a Profit Engine
Airlines used to give away most of their nicest seats, but they have increasingly found ways to persuade people to pay a lot for them.
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JetBlue Raises Checked Bag Fees as Fuel Costs Soar
The airline, which now charges up to $59 for one checked bag on a domestic flight, could influence other carriers strained by the war in Iran.
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How A.I. Helped One Man (and His Brother) Build a $1.8 Billion Company
Who needs more than two employees when artificial intelligence can do so many corporate tasks? It’s super efficient — and a little bit lonely.
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Help! Budget Charged Me $595 for Returning a Car a Few Hours Early.
An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?