Category: Customer Relations

FTC and 22 States Sue Amazon Over Advertising Practices

The New York Times – On the Runway:
Regulators say the e-commerce giant forced more than a million advertisers to pay more than they should have. The company denies the claims.
A Mortgage Servicer Sent a Letter About an Address Change. Was It Deed Theft?

The New York Times – Business:
A letter arrived in the mail from PNC Bank about an address change on a mortgage account. Was a deed theft scheme in process?
Netflix, YouTube and Amazon Want You to Watch Everything From One App: Theirs

The New York Times – Business:
YouTube is racing to catch up to Amazon, which already offers users the chance to subscribe to services like HBO Max from within its app. Netflix is increasingly open to the idea, too.
Help! Lyft Charged Me $150 for Vomiting in a Car, but I Didn’t Do It.

The New York Times – Travel:
A passenger who said he had an uneventful ride home from the airport was shocked to be hit with a cleaning fee for a mess in what appeared to be a different vehicle.
Amid Cyclospora Outbreak, Demand for Locally Grown Lettuce Surges

The New York Times – Business:
Small produce stands and farmers’ markets are seeing a surge in demand for leafy greens as sales of lettuce and salad kits from grocery chains and big retailers drop.
Uber’s Strategy for Fighting Sexual Assault Suits: ‘What Were You Wearing?’

The New York Times – Business:
The ride-hailing giant promised to handle legal claims “in a way that is best for the survivor.” Its lawyers are pursuing a far more aggressive strategy.
Air India Offered to Cover My Flight on Another Airline. It Cost Me $2,000.

The New York Times – Travel:
After a cancellation and long delays, the airline offered to cover the cost of a flight on another carrier. Then it refused to make good on that promise.
Ryanair Stops Charging for Parents to Sit With Their Children

The New York Times – Business:
The airline said it had “reluctantly” changed course after a British regulator began investigating whether its fees were illegal.
They Booked an Airbnb Ahead of the World Cup. Can a Host Demand They Pay More?

The New York Times – Business:
A family booked early for a big soccer trip to Southern California, then a new host suddenly raised the price. Why did Airbnb leave them in the lurch?
How Delta Steered Around Airline Industry Chaos

The New York Times – Business:
The carrier has become the country’s most profitable by catering to affluent travelers, but it is facing stiffer competition from United.
Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.

The New York Times – Business:
A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
Delta Air Lines Will Stop Serving Snacks and Drinks on Short Flights

The New York Times – Business:
Most travelers flying less than 350 miles on Delta will soon have to go without free coffee and cookies, but the carrier is adding service to longer flights.