Most chief executives are not recognizable to their customers. But when they step into the limelight, the rewards — and the risks — can be great.
Category: Customer Relations
-
That Meeting You Hate May Keep A.I. From Stealing Your Job
The New York Times – Business:As artificial intelligence makes many tasks easier, the human work of cajoling, arm-twisting and reassuring appears to be rising in importance.
-
The ‘Annoyance Economy’ Is More Than Just Annoying
The New York Times – Business:A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most problems at $165 billion.
-
How Airlines Turned First-Class Seats From Freebies to a Profit Engine
The New York Times – Business:Airlines used to give away most of their nicest seats, but they have increasingly found ways to persuade people to pay a lot for them.
-
JetBlue Raises Checked Bag Fees as Fuel Costs Soar
The New York Times – Business:The airline, which now charges up to $59 for one checked bag on a domestic flight, could influence other carriers strained by the war in Iran.
-
How A.I. Helped One Man (and His Brother) Build a $1.8 Billion Company
The New York Times – Business:Who needs more than two employees when artificial intelligence can do so many corporate tasks? It’s super efficient — and a little bit lonely.
-
Help! Budget Charged Me $595 for Returning a Car a Few Hours Early.
The New York Times – Business:An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
-
War in Iran Has Grounded Gulf Airlines Like Emirates
The New York Times – Business:Emirates, Qatar Airways and Etihad Airways have become some of the world’s largest and most profitable thanks to their location at the center of busy travel routes.
-
Banks Are Becoming Bulwarks for Vulnerable Seniors
The New York Times – Business:Older Americans are losing billions of dollars annually to financial exploitation. Banks and investment firms are training employees to spot red flags and stop the transactions.
-
FedEx Says It Could Return Tariff Refunds to Customers
The New York Times – Business:The company sued the administration days after the Supreme Court ruled against the president’s duties.
-
FedEx Says It Could Return Tariff Refunds to Customers
The New York Times – Business:The company sued the administration days after the Supreme Court ruled against the president’s duties.