A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
Category: Customer Relations
-
Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.
The New York Times – Business: -
Delta Air Lines Will Stop Serving Snacks and Drinks on Short Flights
The New York Times – Business:Most travelers flying less than 350 miles on Delta will soon have to go without free coffee and cookies, but the carrier is adding service to longer flights.
-
For the Modern C.E.O., It’s All About Being ‘Resilient’
The New York Times – Business:The ability to stay calm and lead through any kind of shock is the new normal for corporate executives.
-
That Meeting You Hate May Keep A.I. From Stealing Your Job
The New York Times – Business:As artificial intelligence makes many tasks easier, the human work of cajoling, arm-twisting and reassuring appears to be rising in importance.
-
The ‘Annoyance Economy’ Is More Than Just Annoying
The New York Times – Business:A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most problems at $165 billion.
-
How Airlines Turned First-Class Seats From Freebies to a Profit Engine
The New York Times – Business:Airlines used to give away most of their nicest seats, but they have increasingly found ways to persuade people to pay a lot for them.
-
JetBlue Raises Checked Bag Fees as Fuel Costs Soar
The New York Times – Business:The airline, which now charges up to $59 for one checked bag on a domestic flight, could influence other carriers strained by the war in Iran.
-
How A.I. Helped One Man (and His Brother) Build a $1.8 Billion Company
The New York Times – Business:Who needs more than two employees when artificial intelligence can do so many corporate tasks? It’s super efficient — and a little bit lonely.
-
Help! Budget Charged Me $595 for Returning a Car a Few Hours Early.
The New York Times – Business:An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
-
War in Iran Has Grounded Gulf Airlines Like Emirates
The New York Times – Business:Emirates, Qatar Airways and Etihad Airways have become some of the world’s largest and most profitable thanks to their location at the center of busy travel routes.