Under Sean Duffy, the Transportation Department has worked to roll back consumer protections. Passenger advocates say the changes favor airlines.
Category: Customer Relations
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Can Bergdorf Goodman Return to Its Golden Age?
The New York Times – Business:Bergdorf Goodman, which has survived two bankruptcies in six years, is getting back to its white-glove origins.
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Weight Loss Drugs Give Restaurants a New Hurdle: Diners Who Eat Less
The New York Times – Business:Fewer orders and higher costs are squeezing restaurants big and small as people on the weight-loss drugs eat and drink less when dining out.
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Help! Air Canada Got Me to Europe, Then Stranded Me There.
The New York Times – Travel:The airline helpfully rebooked a delayed traveler from Toronto, but failed to mention it had also canceled her return trip. She spent $800 to get home.
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TSA PreCheck Now Unlocks Access to Visit Airports Without a Plane Ticket
The New York Times – Travel:At more than a dozen U.S. airports, T.S.A. PreCheck members can now apply to enter the secure area, even if they’re just going to meet someone on a flight.
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Southwest to Open Premium Airport Lounges Across the Country
The New York Times – Travel:The airline said that lounges in Baltimore, Honolulu, Nashville and Austin, Texas, would debut starting late next year, and that seven more were in the works.
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FTC and 22 States Sue Amazon Over Advertising Practices
The New York Times – On the Runway:Regulators say the e-commerce giant forced more than a million advertisers to pay more than they should have. The company denies the claims.
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A Mortgage Servicer Sent a Letter About an Address Change. Was It Deed Theft?
The New York Times – Business:A letter arrived in the mail from PNC Bank about an address change on a mortgage account. Was a deed theft scheme in process?
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Netflix, YouTube and Amazon Want You to Watch Everything From One App: Theirs
The New York Times – Business:YouTube is racing to catch up to Amazon, which already offers users the chance to subscribe to services like HBO Max from within its app. Netflix is increasingly open to the idea, too.
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Help! Lyft Charged Me $150 for Vomiting in a Car, but I Didn’t Do It.
The New York Times – Travel:A passenger who said he had an uneventful ride home from the airport was shocked to be hit with a cleaning fee for a mess in what appeared to be a different vehicle.
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Uber’s Strategy for Fighting Sexual Assault Suits: ‘What Were You Wearing?’
The New York Times – Business:The ride-hailing giant promised to handle legal claims “in a way that is best for the survivor.” Its lawyers are pursuing a far more aggressive strategy.