Airlines suspended operations at some major airports and expect to restart some flights on Monday and more on Tuesday.
Category: Customer Relations
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Trump’s Actions Test the Fragile World of Air Travel
The New York Times – Business:Last-minute announcements and abrupt changes by the Trump administration have caused confusion in an already strained U.S. aviation system.
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Southwest Begins Assigned Seating, Scrapping a Signature Quirk
The airline said its new policy, rolled out on Tuesday, responded to passengers’ preferences, but some customers said the scramble was part of the charm.
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Consumer Prices Rose 2.8 Percent Through November 2025, a Sign of Sticky Inflation
The Federal Reserve’s preferred gauge for inflation in October and November was released belatedly after the government shutdown.
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Help! Our Rental Car Got in an Accident, and We Can’t Get Our Security Deposit Back.
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.
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What Do Young Travelers Want? Exclusive Experiences.
More millennials and Gen Z-ers are planning trips around experiences, and the industry is responding with concerts, dinners and V.I.P. events.
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Where’s the Gym? Oh, Through That Tube Over There
A new kind of tap-in, tap-out system at gyms has some New Yorkers flustered.
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Delta Offers Optimistic Outlook as Travelers Continue to Splurge
Delta Air Lines said it was expecting profits to rise by around 20 percent in 2026 thanks to strong demand for premium tickets.
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Colleen Keating, CEO of Planet Fitness, on Gen Z and Strength Training
Colleen Keating, chief executive of Planet Fitness, wants them to do it in a “judgment-free zone.”
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When Something Goes Wrong With Your Flight, These People Take Charge
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
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How to Avoid an Airbnb Fail
Sometimes, a short-term rental doesn’t live up to its billing. Here’s how to recognize red flags before you turn up at the front door.
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Help! Can an Airline Really Do That to Me?
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.