An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
Category: Customer Relations
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War in Iran Has Grounded Gulf Airlines Like Emirates
Emirates, Qatar Airways and Etihad Airways have become some of the world’s largest and most profitable thanks to their location at the center of busy travel routes.
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Banks Are Becoming Bulwarks for Vulnerable Seniors
Older Americans are losing billions of dollars annually to financial exploitation. Banks and investment firms are training employees to spot red flags and stop the transactions.
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FedEx Says It Could Return Tariff Refunds to Customers
The company sued the administration days after the Supreme Court ruled against the president’s duties.
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FedEx Says It Could Return Tariff Refunds to Customers
The company sued the administration days after the Supreme Court ruled against the president’s duties.
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Trump’s Actions Test the Fragile World of Air Travel
Last-minute announcements and abrupt changes by the Trump administration have caused confusion in an already strained U.S. aviation system.
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Southwest Begins Assigned Seating, Scrapping a Signature Quirk
The airline said its new policy, rolled out on Tuesday, responded to passengers’ preferences, but some customers said the scramble was part of the charm.
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Consumer Prices Rose 2.8 Percent Through November 2025, a Sign of Sticky Inflation
The Federal Reserve’s preferred gauge for inflation in October and November was released belatedly after the government shutdown.
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Help! Our Rental Car Got in an Accident, and We Can’t Get Our Security Deposit Back.
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.
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What Do Young Travelers Want? Exclusive Experiences.
More millennials and Gen Z-ers are planning trips around experiences, and the industry is responding with concerts, dinners and V.I.P. events.