Airlines used to give away most of their nicest seats, but they have increasingly found ways to persuade people to pay a lot for them.
Category: Customer Relations
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How Airlines Turned First-Class Seats From Freebies to a Profit Engine
The New York Times – Business: -
JetBlue Raises Checked Bag Fees as Fuel Costs Soar
The New York Times – Business:The airline, which now charges up to $59 for one checked bag on a domestic flight, could influence other carriers strained by the war in Iran.
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How A.I. Helped One Man (and His Brother) Build a $1.8 Billion Company
The New York Times – Business:Who needs more than two employees when artificial intelligence can do so many corporate tasks? It’s super efficient — and a little bit lonely.
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Help! Budget Charged Me $595 for Returning a Car a Few Hours Early.
The New York Times – Business:An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
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War in Iran Has Grounded Gulf Airlines Like Emirates
The New York Times – Business:Emirates, Qatar Airways and Etihad Airways have become some of the world’s largest and most profitable thanks to their location at the center of busy travel routes.
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Banks Are Becoming Bulwarks for Vulnerable Seniors
The New York Times – Business:Older Americans are losing billions of dollars annually to financial exploitation. Banks and investment firms are training employees to spot red flags and stop the transactions.
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FedEx Says It Could Return Tariff Refunds to Customers
The New York Times – Business:The company sued the administration days after the Supreme Court ruled against the president’s duties.
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FedEx Says It Could Return Tariff Refunds to Customers
The New York Times – Business:The company sued the administration days after the Supreme Court ruled against the president’s duties.
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Trump’s Actions Test the Fragile World of Air Travel
The New York Times – Business:Last-minute announcements and abrupt changes by the Trump administration have caused confusion in an already strained U.S. aviation system.
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Southwest Begins Assigned Seating, Scrapping a Signature Quirk
The airline said its new policy, rolled out on Tuesday, responded to passengers’ preferences, but some customers said the scramble was part of the charm.