The Federal Reserve’s preferred gauge for inflation in October and November was released belatedly after the government shutdown.
Category: Customer Relations
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Help! Our Rental Car Got in an Accident, and We Can’t Get Our Security Deposit Back.
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.
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What Do Young Travelers Want? Exclusive Experiences.
More millennials and Gen Z-ers are planning trips around experiences, and the industry is responding with concerts, dinners and V.I.P. events.
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Where’s the Gym? Oh, Through That Tube Over There
A new kind of tap-in, tap-out system at gyms has some New Yorkers flustered.
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Delta Offers Optimistic Outlook as Travelers Continue to Splurge
Delta Air Lines said it was expecting profits to rise by around 20 percent in 2026 thanks to strong demand for premium tickets.
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Colleen Keating, CEO of Planet Fitness, on Gen Z and Strength Training
Colleen Keating, chief executive of Planet Fitness, wants them to do it in a “judgment-free zone.”
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When Something Goes Wrong With Your Flight, These People Take Charge
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
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How to Avoid an Airbnb Fail
Sometimes, a short-term rental doesn’t live up to its billing. Here’s how to recognize red flags before you turn up at the front door.
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Help! Can an Airline Really Do That to Me?
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.
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Same Product, Same Store, but on Instacart, Prices Might Differ
The findings are the latest example of how the notion of a single price is breaking down in the digital age, a trend economists say could be pushing up some prices.
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Two Retail Chiefs Take Stock of a Make-or-Break Holiday Shopping Season
The leaders of Nordstrom and Selfridges are dealing with tariffs, a tough economy and a fight for relevance.
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A Swath of Bank Customer Data Was Hacked. The F.B.I. Is Investigating.
SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase.