Category: Customer Relations

Missed Flight? What to Know About Rebooking, Luggage and More

Sometimes even your most valiant efforts aren’t enough to get you to the gate on time. Here are some ways to get your trip back on track.
Help! Air France Lost My Fencing Gear and Won’t Pay for It.

A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
AWS Cloud-Computing Outage Left Smart Bed Customers Without Sleep

The widespread outage involving the cloud-computing provider Amazon Web Services was particularly disruptive ensnared unexpected consumers earlier this week: People who just wanted to sleep well.
What to Do if You Damage Something at an Airbnb

Sometimes rugs stain and mirrors break despite your best efforts to be careful. Here’s how to protect yourself and enjoy the rest of your trip.
The Penny’s Demise Is Leaving Some Businesses Shortchanged

Some stores are rounding transactions to the nearest nickel and encouraging customers to pay with plastic, citing the Treasury Department’s decision to phase out the penny.
Qantas Airways Says Hackers Leaked Data on Its Customers

Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world.
What’s the Deal With All Those FanDuel Ads?

Peter Jackson, the chief executive of Flutter Entertainment, FanDuel’s parent company, is fighting for attention as online gambling spreads across the United States.
This Stylish Store Took Everything Offline and Made a Catalog Instead

With its print catalog, Outline in Brooklyn is adopting a new (old) way to shop.
Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.

Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.
Trump Warns of Doom if Tariffs Are Ruled Illegal. Others See a Tax Cut.

Many American companies have had to shoulder at least some of the costs of tariffs, biting into earnings the same way a corporate tax increase would, analysts say.
Help! United Canceled My Flight, Then Sold Me a Seat on It.

A traveler returning from Venice received a last-minute notice canceling the final leg of his itinerary. So why did $648 get him a new seat on that same flight?
How Train Riders With Disabilities Are Faring on Amtrak

Passengers are facing blocked wheelchair space, getting stuck in doors and suffering other indignities 35 years after the Americans With Disabilities Act became law.