A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a hefty repair bill.
Category: Customer Relations
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Trump Administration Scraps Cash Payments for Delayed or Canceled Flights
A Biden-era rule, now halted, would have forced airlines to pay passengers up to $775 in cash for significant flight disruptions.
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Sonder Abruptly Goes Out of Business After Marriott Terminates Licensing Deal
Sonder, a short-term rental and boutique hotel company that had a licensing deal with Marriott, abruptly went out of business, stranding guests worldwide.
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Missed Flight? What to Know About Rebooking, Luggage and More
Sometimes even your most valiant efforts aren’t enough to get you to the gate on time. Here are some ways to get your trip back on track.
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Help! Air France Lost My Fencing Gear and Won’t Pay for It.
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
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What to Do if You Damage Something at an Airbnb
Sometimes rugs stain and mirrors break despite your best efforts to be careful. Here’s how to protect yourself and enjoy the rest of your trip.
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The Penny’s Demise Is Leaving Some Businesses Shortchanged
Some stores are rounding transactions to the nearest nickel and encouraging customers to pay with plastic, citing the Treasury Department’s decision to phase out the penny.
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Qantas Airways Says Hackers Leaked Data on Its Customers
Qantas Airways said criminals stole nearly six million of its customer records in July as part of an attack on companies around the world.
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What’s the Deal With All Those FanDuel Ads?
Peter Jackson, the chief executive of Flutter Entertainment, FanDuel’s parent company, is fighting for attention as online gambling spreads across the United States.
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This Stylish Store Took Everything Offline and Made a Catalog Instead
With its print catalog, Outline in Brooklyn is adopting a new (old) way to shop.
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Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.
Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.