Two Asian American women were mistaken for each other. One was accused of physically assaulting a flight attendant, but both were denied boarding, a lawsuit claims.
Category: Customer Relations
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Help! My Credit Card Won’t Cover Damage to a Rental Car in Europe.
A traveler who used his American Express card’s collision damage waiver got stuck paying nearly $1,300 because of a missing document. Whose fault was it?
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23andMe Customers Did Not Expect Their DNA Data Would Be Sold, Lawsuit Claims
The genetic-testing company, which collected DNA data from users, is for sale in bankruptcy court. Now, 27 states and the District of Columbia oppose selling the data without express consent.
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BowFlex Recalls 3.8 Million Adjustable Dumbbells After Injury Reports
More than 300 reports of the weight plates becoming dislodged have been filed, with more than 100 of those incidents resulting in injuries, the U.S. product safety agency said.
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Data Centers’ Hunger for Energy Could Raise All Electric Bills
Individuals and small businesses may end up bearing some of the cost of grid upgrades needed for large electricity users, a new report found.
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A Couple on a Cruise Was Wait-Listed for an Excursion, Yet Charged $800
After our columnist inquired about a surprise bill for a whale-watching outing, Holland America changed the way it handles passengers wait-listed for excursions.
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A Kentucky Boy Mistakenly Orders Almost 70,000 Dum-Dums Lollipops
Holly LaFavers said she was eventually refunded $4,200 for her 8-year-old son’s order of Dum-Dums candy.
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Companies Are Raising Prices as Tariffs Hit
President Trump’s trade policies are already starting to frustrate American consumers who have noticed higher prices in their shopping carts.
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A Tidal Wave of Change Is Headed for the U.S. Economy
American consumers are not yet seeing much evidence of the drastic changes President Trump has made on trade. But they are on their way.
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Are Shein and Temu Prices Going Up? What to Know as Trump Ends De Minimis Tariff Loophole
Starting Friday, goods from China worth up to $800 will be subject to tariffs and more paperwork under new Trump administration rules.
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Tripped Up: I Gave Up My Seat for $800, but Frontier Forgot to Pay Me.
When the low-cost airline asked for 20 volunteers to take a later flight, one of them never received the promised voucher. Was a handwritten list to blame?
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Stuck for Hours on a Parked Plane? Here Are Your Rights.
Long tarmac delays are on the rise at U.S. airports. What airlines owe inconvenienced passengers depends on the length of the holdup and what country they’re in.