Passengers are facing blocked wheelchair space, getting stuck in doors and suffering other indignities 35 years after the Americans With Disabilities Act became law.
Category: Customer Relations
-
Trump Signs Executive Order Clamping Down on ‘Debanking’
Mostly right-leaning groups have complained of forced bank account closures. The evidence is spotty.
-
Help! Delta Deserted Us After an Emergency Landing in the Azores.
When a flight from Madrid to New York had engine trouble over the Atlantic, 282 passengers ended up at a tiny, remote airport wondering what happens next.
-
Zillow Is Growing When the Housing Market Is Frozen
Through boom and bust, Jeremy Wacksman says people keep coming to the listings site to “gawk” and “dream.”
-
Behind a Maine Coffee Company’s Decision to Raise Prices
Like many companies, Rock City Coffee resisted increasing prices as President Trump’s trade war drove its costs up. Then it ran out of options.
-
Target Ends Price-Matching Policy After More Than a Decade
Shoppers will no longer be able to buy an item for a lower price if they can prove that they found an identical product listed for less by Amazon or Walmart.
-
Southwest’s C.E.O. on Why Now Is the Time for Bag Fees and Assigned Seats
Bob Jordan recently introduced major changes to the way the low-cost airline works, which caused a stir among loyal fliers and left them wondering what sets it apart from competitors.
-
United Faces Race Discrimination Lawsuit After Barring Passengers
Two Asian American women were mistaken for each other. One was accused of physically assaulting a flight attendant, but both were denied boarding, a lawsuit claims.
-
Help! My Credit Card Won’t Cover Damage to a Rental Car in Europe.
A traveler who used his American Express card’s collision damage waiver got stuck paying nearly $1,300 because of a missing document. Whose fault was it?
-
23andMe Customers Did Not Expect Their DNA Data Would Be Sold, Lawsuit Claims
The genetic-testing company, which collected DNA data from users, is for sale in bankruptcy court. Now, 27 states and the District of Columbia oppose selling the data without express consent.
-
BowFlex Recalls 3.8 Million Adjustable Dumbbells After Injury Reports
More than 300 reports of the weight plates becoming dislodged have been filed, with more than 100 of those incidents resulting in injuries, the U.S. product safety agency said.
-
Data Centers’ Hunger for Energy Could Raise All Electric Bills
Individuals and small businesses may end up bearing some of the cost of grid upgrades needed for large electricity users, a new report found.