Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
Category: Customer Relations
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Travel 2025: New Lounges and Elite Cabins Aim to Win Over Air Passengers
Airlines hope to meet the traveler demand for premium flying, whether by offering more roomier seats in economy or upgrading higher-tier classes.
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Capital One Customers Complain of Being Locked Out of Accounts
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.
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Overbooked Flight? What to Know If an Airline Bumps You
When airlines sell more tickets than available seats, passengers can get kicked off their flights — whether they want to or not.
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Starbucks Visitors Must Now Buy Something to Stay or Use Bathroom
Starbucks said visitors to the coffee shops would be required to buy something in order to use the restroom or stay in the store, as the company’s new chief executive responded to a decline in sales.
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Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
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Passengers Say Turkish Airlines Flights Have Bedbugs
Passengers on several of the carrier’s flights said the biting pests were on seats, blankets and in overhead bins and that the airline did not take action.
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How A.I. Could Reshape the Economic Geography of America
As the technology is widely adopted, some once-struggling midsize cities in the Midwest, Mid-Atlantic and South may benefit, new research predicts.
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How Breeze and Avelo Found Success by Serving Tiny Airports
Avelo Airlines and Breeze Airways have found success and loyal customers by serving airports in smaller cities, like New Haven, Conn., that were neglected by national carriers.
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American Airlines Settles Racial Discrimination Case
Three Black men had accused the airline of wrongly forcing them to get off a plane for an hour because of a complaint about body odor.
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New Travel Protections For Passengers Flying With Wheelchairs
The Transportation Department has expanded the rights of airline passengers with mobility disabilities. The first changes will go into effect next month.