As the technology is widely adopted, some once-struggling midsize cities in the Midwest, Mid-Atlantic and South may benefit, new research predicts.
Category: Customer Relations
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How Breeze and Avelo Found Success by Serving Tiny Airports
Avelo Airlines and Breeze Airways have found success and loyal customers by serving airports in smaller cities, like New Haven, Conn., that were neglected by national carriers.
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American Airlines Settles Racial Discrimination Case
Three Black men had accused the airline of wrongly forcing them to get off a plane for an hour because of a complaint about body odor.
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New Travel Protections For Passengers Flying With Wheelchairs
The Transportation Department has expanded the rights of airline passengers with mobility disabilities. The first changes will go into effect next month.
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4 Ways Readers Fought the Travel Industry and Won After a Travel Problem
You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their own.
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How Online Reviews and Ratings Have Evolved for Customers
Dentists, doctors, professors, dry cleaners: What can’t you rate anymore?
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Chanel Takes Its Métiers d’Art Show to China, for 1,100 Guests.
The house goes all out for its V.I.C.’s.
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Pete Buttigieg on Airlines, Passenger Protections and Travel Advice
The outgoing transportation secretary talks about his record of holding airlines accountable, what might come next and whether to check a bag. (No.)
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Bulgari Puts the Focus on Customer Experience
Laura Burdese, recently appointed to the jewelry house’s new post of deputy chief executive, talks about retail, heritage and her own jewelry purchase.
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Overlooked No More: Margaret Getchell, Visionary Force at Macy’s
As the store’s first female executive, she helped turn it into what it is today, paving the way for other women to hold senior positions in retail.
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Southwest Airlines Makes Changes, but They Haven’t Been Enough
For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
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Yelloh, Formerly Schwan’s Home Delivery, Closes
Yelloh has parked its fleet of refrigerated trucks. Its downfall, accelerated by a disastrous rebranding, was decades in the making and probably inevitable, experts say.