You don’t always need professional help to make things right after a travel snafu. Here are four ways readers got refunds and resolutions on their own.
Category: Customer Relations
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How Online Reviews and Ratings Have Evolved for Customers
Dentists, doctors, professors, dry cleaners: What can’t you rate anymore?
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Chanel Takes Its Métiers d’Art Show to China, for 1,100 Guests.
The house goes all out for its V.I.C.’s.
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Pete Buttigieg on Airlines, Passenger Protections and Travel Advice
The outgoing transportation secretary talks about his record of holding airlines accountable, what might come next and whether to check a bag. (No.)
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Bulgari Puts the Focus on Customer Experience
Laura Burdese, recently appointed to the jewelry house’s new post of deputy chief executive, talks about retail, heritage and her own jewelry purchase.
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Overlooked No More: Margaret Getchell, Visionary Force at Macy’s
As the store’s first female executive, she helped turn it into what it is today, paving the way for other women to hold senior positions in retail.
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Southwest Airlines Makes Changes, but They Haven’t Been Enough
For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
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Yelloh, Formerly Schwan’s Home Delivery, Closes
Yelloh has parked its fleet of refrigerated trucks. Its downfall, accelerated by a disastrous rebranding, was decades in the making and probably inevitable, experts say.
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Denied Boarding While Pregnant: What Are Your Rights?
The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter would not do.
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What the Spirit Airlines Bankruptcy Could Mean for Travelers
Flights will still take off and travelers can keep booking tickets, the low-cost carrier said, as the company enters Chapter 11 bankruptcy.
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Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’
In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back.
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Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’
Nearly 60 percent of retailers have policies, often hush-hush, that refund customers for items that aren’t financially viable to send back.