The outgoing transportation secretary talks about his record of holding airlines accountable, what might come next and whether to check a bag. (No.)
Category: Customer Relations
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Bulgari Puts the Focus on Customer Experience
Laura Burdese, recently appointed to the jewelry house’s new post of deputy chief executive, talks about retail, heritage and her own jewelry purchase.
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Overlooked No More: Margaret Getchell, Visionary Force at Macy’s
As the store’s first female executive, she helped turn it into what it is today, paving the way for other women to hold senior positions in retail.
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Southwest Airlines Makes Changes, but They Haven’t Been Enough
For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
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Yelloh, Formerly Schwan’s Home Delivery, Closes
Yelloh has parked its fleet of refrigerated trucks. Its downfall, accelerated by a disastrous rebranding, was decades in the making and probably inevitable, experts say.
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Denied Boarding While Pregnant: What Are Your Rights?
The policy of La Compagnie, which was not posted online, required a doctor’s note for anyone more than 28 weeks pregnant. A last-minute midwife’s letter would not do.
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What the Spirit Airlines Bankruptcy Could Mean for Travelers
Flights will still take off and travelers can keep booking tickets, the low-cost carrier said, as the company enters Chapter 11 bankruptcy.
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Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’
In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back.
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Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’
Nearly 60 percent of retailers have policies, often hush-hush, that refund customers for items that aren’t financially viable to send back.
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Librarians Struggle With Mental Health After Traumatic Events at Work
As libraries become public stages for social problems — homelessness, drug use, mental health — the people who work there are burning out.
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Customers Say a Vacation Club Managed by Hyatt Tricked Them Into Signing Pricey Contracts
Consumers claim they were duped by a vacation club managed by Hyatt. Some are locked into 40-year, $50,000 contracts that they say offer few rewards.
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Automatic Refunds for Significant Flight Disruptions: New Airline Rule Goes Into Effect
The Transportation Department’s new rule also sets the definition for what constitutes a “significant” delay in air travel.