As libraries become public stages for social problems — homelessness, drug use, mental health — the people who work there are burning out.
Category: Customer Relations
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Customers Say a Vacation Club Managed by Hyatt Tricked Them Into Signing Pricey Contracts
Consumers claim they were duped by a vacation club managed by Hyatt. Some are locked into 40-year, $50,000 contracts that they say offer few rewards.
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Automatic Refunds for Significant Flight Disruptions: New Airline Rule Goes Into Effect
The Transportation Department’s new rule also sets the definition for what constitutes a “significant” delay in air travel.
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Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?
Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the maximum cleaning fee.
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Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.
Or at least be reimbursed if it’s gone for good.
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American Airlines Passengers Who Skip Ahead Will Trigger ‘Audible Signal’
American Airlines is testing a technology platform that will produce a sound when a passenger attempts to board a flight ahead of the assigned group.
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Apple and Goldman Sachs Must Pay Nearly $90 Million Over Apple Card Inquiry
The penalties and customer refunds stem from an investigation by the Consumer Financial Protection Bureau into Apple Card, which Goldman issues.
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A ’High Touch’ Warehouse for Exacting Brands
Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels.
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A ’High Touch’ Warehouse for Exacting Brands
Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels.
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What’s on the Menu? These Restaurants Aren’t Telling.
Some fine-dining establishments are sharing as few details as possible online in hopes that diners will let go and trust their chefs.
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Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund
What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?