Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels.
Category: Customer Relations
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What’s on the Menu? These Restaurants Aren’t Telling.
Some fine-dining establishments are sharing as few details as possible online in hopes that diners will let go and trust their chefs.
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Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund
What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?
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Victims of Stanford Financial’s Fraud Scheme May Soon Be Paid. Some Already Sold Their Claim.
Not having much insight into what may happen next in the case of a fraud orchestrated by Robert Allen Stanford, many of the victims sold the rights to any future payout.
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Southwest Airlines Lays Out Changes and New Offerings
The move came after the hedge fund Elliott Management, which has more than 10 percent of the airline’s shares, called for cost containment and better profits.
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How to Avoid Cancellations on Short-Term Rentals
A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was stressful and cost over $4,000 more; Vrbo wouldn’t make up the full difference.
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Alaska Airlines Can Merge With Hawaiian Airlines, U.S. Says
The airlines agreed to maintain some routes and meet other conditions to secure the Transportation Department’s approval of their merger.
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Disney and DirecTV Reach Deal to Restore ESPN and ABC
The agreement ends a two-week dispute that had prevented many of DirecTV’s 11 million customers from watching programs like Monday Night Football.
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Disney and DirecTV Reach Deal, Ending ESPN Blackout
The agreement ends a two-week dispute that had prevented many of DirecTV’s 11 million customers from watching programs like Monday Night Football.
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
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Have a Scotch or Macaron While You Try on That Watch?
Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs.