Not having much insight into what may happen next in the case of a fraud orchestrated by Robert Allen Stanford, many of the victims sold the rights to any future payout.
Category: Customer Relations
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Southwest Airlines Lays Out Changes and New Offerings
The move came after the hedge fund Elliott Management, which has more than 10 percent of the airline’s shares, called for cost containment and better profits.
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How to Avoid Cancellations on Short-Term Rentals
A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was stressful and cost over $4,000 more; Vrbo wouldn’t make up the full difference.
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Alaska Airlines Can Merge With Hawaiian Airlines, U.S. Says
The airlines agreed to maintain some routes and meet other conditions to secure the Transportation Department’s approval of their merger.
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Disney and DirecTV Reach Deal to Restore ESPN and ABC
The agreement ends a two-week dispute that had prevented many of DirecTV’s 11 million customers from watching programs like Monday Night Football.
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Disney and DirecTV Reach Deal, Ending ESPN Blackout
The agreement ends a two-week dispute that had prevented many of DirecTV’s 11 million customers from watching programs like Monday Night Football.
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
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Have a Scotch or Macaron While You Try on That Watch?
Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs.
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How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.
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Delta Won’t Let Minors Fly Unaccompanied in Wake of Outage
Pete Buttigieg said on Tuesday that the U.S. Department of Transportation had opened an investigation into Delta’s ongoing response to Friday’s global tech outage.
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Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.
While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.