Sure, there were footprints and some dirt, but days after a family from Ireland returned a car to Kennedy Airport, they were hit with the maximum cleaning fee.
Category: Customer Relations
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Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.
Or at least be reimbursed if it’s gone for good.
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American Airlines Passengers Who Skip Ahead Will Trigger ‘Audible Signal’
American Airlines is testing a technology platform that will produce a sound when a passenger attempts to board a flight ahead of the assigned group.
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Apple and Goldman Sachs Must Pay Nearly $90 Million Over Apple Card Inquiry
The penalties and customer refunds stem from an investigation by the Consumer Financial Protection Bureau into Apple Card, which Goldman issues.
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A ’High Touch’ Warehouse for Exacting Brands
Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels.
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A ’High Touch’ Warehouse for Exacting Brands
Ricky Choi, a co-founder of Nice Laundry, was frustrated by how fulfillment centers handled his brand’s socks and underwear. So he started a new kind of packaging firm for chic labels.
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What’s on the Menu? These Restaurants Aren’t Telling.
Some fine-dining establishments are sharing as few details as possible online in hopes that diners will let go and trust their chefs.
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Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund
What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?
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Victims of Stanford Financial’s Fraud Scheme May Soon Be Paid. Some Already Sold Their Claim.
Not having much insight into what may happen next in the case of a fraud orchestrated by Robert Allen Stanford, many of the victims sold the rights to any future payout.
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Southwest Airlines Lays Out Changes and New Offerings
The move came after the hedge fund Elliott Management, which has more than 10 percent of the airline’s shares, called for cost containment and better profits.
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How to Avoid Cancellations on Short-Term Rentals
A family reserved an eight-night Vrbo in the U.S. Virgin Islands, but the owner canceled the day before the trip. Finding a comparable place was stressful and cost over $4,000 more; Vrbo wouldn’t make up the full difference.