The breach affected “nearly all” AT&T customers who used the company’s services between May and October 2022. The stolen data does not include content of calls and texts, the company said.
Category: Customer Relations
-
How to Get a Refund When Your Airline’s Wi-Fi Is Terrible
We compiled shortcuts and links for every big U.S. carrier — and some little-known tips that should make it easier to get your money back.
-
How Airlines Are Using AI to Make Flying Easier
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.
-
How Supplement Stores Are Trying to Tap Into the Ozempic Boom
GNC and the Vitamin Shoppe are redesigning displays and taking other steps to appeal to people who are taking or are interested in drugs like Ozempic and Wegovy.
-
Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.
-
The I.R.S.’s Taxpayer Experience Officer Says Open Your Mail Already
Ken Corbin is fixing the phone lines — but those foreboding letters are staying the same.
-
AT&T Offers $5 Credit After Widespread Service Outage
Thousands of customers lost service on Thursday when the telecommunications company ran into problems while trying to expand its network, the company’s chief executive said.
-
He Grew Up in the Shadow of the ‘Wolf of Wall Street.’ Then He Got Into Debt Settlement.
Ryan Sasson built a business that reaped hundreds of millions of dollars in fees for helping people negotiate down their debts. But former clients — and prosecutors — say it was exploitative.
-
Banks Should Have Better Customer Relations When Closing an Account
When banks close checking and credit-card accounts because of “suspicious activity,” chaos and anxiety ensue. It doesn’t have to be this way.
-
Common Travel Mistakes and How to Avoid Them in 2024
Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.
-
Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
-
Difficult Choices for Some Long-Term Care Policyholders
After a settlement of a lawsuit, Genworth, the biggest holder of the policies, said customers could get reduced benefits or face significant increases in premiums.