Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.
Category: Customer Relations
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Delta Won’t Let Minors Fly Unaccompanied in Wake of Outage
Pete Buttigieg said on Tuesday that the U.S. Department of Transportation had opened an investigation into Delta’s ongoing response to Friday’s global tech outage.
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Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.
While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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AT&T Says Hackers Stole Data of Millions of Customers
The breach affected “nearly all” AT&T customers who used the company’s services between May and October 2022. The stolen data does not include content of calls and texts, the company said.
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How to Get a Refund When Your Airline’s Wi-Fi Is Terrible
We compiled shortcuts and links for every big U.S. carrier — and some little-known tips that should make it easier to get your money back.
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How Airlines Are Using AI to Make Flying Easier
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.
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How Supplement Stores Are Trying to Tap Into the Ozempic Boom
GNC and the Vitamin Shoppe are redesigning displays and taking other steps to appeal to people who are taking or are interested in drugs like Ozempic and Wegovy.
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Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.
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The I.R.S.’s Taxpayer Experience Officer Says Open Your Mail Already
Ken Corbin is fixing the phone lines — but those foreboding letters are staying the same.
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AT&T Offers $5 Credit After Widespread Service Outage
Thousands of customers lost service on Thursday when the telecommunications company ran into problems while trying to expand its network, the company’s chief executive said.
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He Grew Up in the Shadow of the ‘Wolf of Wall Street.’ Then He Got Into Debt Settlement.
Ryan Sasson built a business that reaped hundreds of millions of dollars in fees for helping people negotiate down their debts. But former clients — and prosecutors — say it was exploitative.