GNC and the Vitamin Shoppe are redesigning displays and taking other steps to appeal to people who are taking or are interested in drugs like Ozempic and Wegovy.
Category: Customer Relations
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Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.
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The I.R.S.’s Taxpayer Experience Officer Says Open Your Mail Already
Ken Corbin is fixing the phone lines — but those foreboding letters are staying the same.
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AT&T Offers $5 Credit After Widespread Service Outage
Thousands of customers lost service on Thursday when the telecommunications company ran into problems while trying to expand its network, the company’s chief executive said.
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He Grew Up in the Shadow of the ‘Wolf of Wall Street.’ Then He Got Into Debt Settlement.
Ryan Sasson built a business that reaped hundreds of millions of dollars in fees for helping people negotiate down their debts. But former clients — and prosecutors — say it was exploitative.
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Banks Should Have Better Customer Relations When Closing an Account
When banks close checking and credit-card accounts because of “suspicious activity,” chaos and anxiety ensue. It doesn’t have to be this way.
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Common Travel Mistakes and How to Avoid Them in 2024
Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.
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Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
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Difficult Choices for Some Long-Term Care Policyholders
After a settlement of a lawsuit, Genworth, the biggest holder of the policies, said customers could get reduced benefits or face significant increases in premiums.
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What Car Owners Should Know About the Tesla Autopilot Recall
Under pressure from federal regulators, the company has agreed to recall two million cars to update its driver-assistance system. The cars will be updated over cellular networks.
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Check Fraud Is Rising and the Thieves Are Winning
Although check usage has declined in the last couple of decades, check fraud has risen sharply, creating a problem for banks — and customers trying to pay their bills.