When banks close checking and credit-card accounts because of “suspicious activity,” chaos and anxiety ensue. It doesn’t have to be this way.
Category: Customer Relations
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Common Travel Mistakes and How to Avoid Them in 2024
Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.
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Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
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Difficult Choices for Some Long-Term Care Policyholders
After a settlement of a lawsuit, Genworth, the biggest holder of the policies, said customers could get reduced benefits or face significant increases in premiums.
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What Car Owners Should Know About the Tesla Autopilot Recall
Under pressure from federal regulators, the company has agreed to recall two million cars to update its driver-assistance system. The cars will be updated over cellular networks.
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Check Fraud Is Rising and the Thieves Are Winning
Although check usage has declined in the last couple of decades, check fraud has risen sharply, creating a problem for banks — and customers trying to pay their bills.
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Resolving a Dispute With Frontier Over Credits and Refunds
A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?
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A Grocery Chain Just Fired Its Self-Checkouts
They’re bringing the humans back.
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Why Banks Are Suddenly Closing Down Customer Accounts
Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
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Delta to Adjust SkyMiles Program After Customer Outcry
Delta’s chief executive, Ed Bastian, said the airline would make “modifications” after announcing changes to its frequent flier program that angered many of its most loyal customers.
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The Police Seized My Rental Car Reported Stolen and Avis Won’t Refund Me
A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why would they rent her a stolen car in the first place?