Under pressure from federal regulators, the company has agreed to recall two million cars to update its driver-assistance system. The cars will be updated over cellular networks.
Category: Customer Relations
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Check Fraud Is Rising and the Thieves Are Winning
Although check usage has declined in the last couple of decades, check fraud has risen sharply, creating a problem for banks — and customers trying to pay their bills.
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Resolving a Dispute With Frontier Over Credits and Refunds
A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?
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A Grocery Chain Just Fired Its Self-Checkouts
They’re bringing the humans back.
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Why Banks Are Suddenly Closing Down Customer Accounts
Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
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Delta to Adjust SkyMiles Program After Customer Outcry
Delta’s chief executive, Ed Bastian, said the airline would make “modifications” after announcing changes to its frequent flier program that angered many of its most loyal customers.
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The Police Seized My Rental Car Reported Stolen and Avis Won’t Refund Me
A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why would they rent her a stolen car in the first place?
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I.R.S. Says Cash Influx Has Made Agency Bigger and More Digital
An $80 billion infusion has helped improve customer service, but the tax agency continues to face uncertainty over future funding.
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Wells Fargo Customer Deposits Disappear Because of a Glitch
Reports of a processing error began to surface on Thursday and continued through Friday. Wells Fargo said on Saturday that the issue had been resolved.
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How Travelers Can Navigate Flight Cancellations and Delays
Advocating for yourself after an airline delay or cancellation can be challenging and confusing. Here’s how to best achieve the result you want — or at least get you where you want to go.
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‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.
To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.