The agreement ends a two-week dispute that had prevented many of DirecTV’s 11 million customers from watching programs like Monday Night Football.
Category: Customer Relations
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
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Have a Scotch or Macaron While You Try on That Watch?
Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs.
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How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.
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Delta Won’t Let Minors Fly Unaccompanied in Wake of Outage
Pete Buttigieg said on Tuesday that the U.S. Department of Transportation had opened an investigation into Delta’s ongoing response to Friday’s global tech outage.
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Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.
While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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AT&T Says Hackers Stole Data of Millions of Customers
The breach affected “nearly all” AT&T customers who used the company’s services between May and October 2022. The stolen data does not include content of calls and texts, the company said.
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How to Get a Refund When Your Airline’s Wi-Fi Is Terrible
We compiled shortcuts and links for every big U.S. carrier — and some little-known tips that should make it easier to get your money back.
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How Airlines Are Using AI to Make Flying Easier
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.
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How Supplement Stores Are Trying to Tap Into the Ozempic Boom
GNC and the Vitamin Shoppe are redesigning displays and taking other steps to appeal to people who are taking or are interested in drugs like Ozempic and Wegovy.
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Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.