A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?
Category: Customer Relations
-
A Grocery Chain Just Fired Its Self-Checkouts
They’re bringing the humans back.
-
Why Banks Are Suddenly Closing Down Customer Accounts
Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
-
Delta to Adjust SkyMiles Program After Customer Outcry
Delta’s chief executive, Ed Bastian, said the airline would make “modifications” after announcing changes to its frequent flier program that angered many of its most loyal customers.
-
The Police Seized My Rental Car Reported Stolen and Avis Won’t Refund Me
A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why would they rent her a stolen car in the first place?
-
I.R.S. Says Cash Influx Has Made Agency Bigger and More Digital
An $80 billion infusion has helped improve customer service, but the tax agency continues to face uncertainty over future funding.
-
Wells Fargo Customer Deposits Disappear Because of a Glitch
Reports of a processing error began to surface on Thursday and continued through Friday. Wells Fargo said on Saturday that the issue had been resolved.
-
How Travelers Can Navigate Flight Cancellations and Delays
Advocating for yourself after an airline delay or cancellation can be challenging and confusing. Here’s how to best achieve the result you want — or at least get you where you want to go.
-
‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.
To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.
-
Bank of America Fined $150 Million Over ‘Junk Fees’
The bank double-charged overdraft fees, withheld card perks and opened unauthorized accounts, regulators said. It will repay customers more than $80 million.
-
Tips for Canceling Online Subscriptions
It’s easy to sign up but not always so easy to stop a service. The F.T.C. is proposing rules to change that.
-
Help! A British Travel Agency Has Our $3,891 and We Want It Back.
A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.