The bank double-charged overdraft fees, withheld card perks and opened unauthorized accounts, regulators said. It will repay customers more than $80 million.
Category: Customer Relations
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Tips for Canceling Online Subscriptions
It’s easy to sign up but not always so easy to stop a service. The F.T.C. is proposing rules to change that.
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Help! A British Travel Agency Has Our $3,891 and We Want It Back.
A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.
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Pivots That Helped Businesses Through the Pandemic Have Endured
A challenging time proved to be fertile ground for experimentation that continues to pay off.
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Tripped Up: Resolving a United Dispute Over Refundable Tickets
A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.
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Help! I Reserved a Rental Car, but There Was No Car for Me.
The New York Times – Travel:A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.
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As Tax Season Starts, a Beleaguered I.R.S. Looks to Bolster Customer Service
The New York Times – Business:The Biden administration is focusing on making the agency more responsive amid concerns that a funding increase will result in more audits.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
The New York Times – Travel:An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
The New York Times – Business:Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.