Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Category: Customer Relations
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
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Why Did Southwest Cancel Thousands Of Flights? Here’s What Happened.
While carriers like Delta, American Airlines and United bounced back after severe winter weather wreaked havoc on holiday travel, the low-cost carrier canceled thousands of flights. Here’s why.
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Airline Meltdowns in Recent History
Flight delays and cancellations over the holiday weekend have left thousands of passengers stranded. Here’s a look at a few other notable episodes like it in recent memory.
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Southwest and Other Airlines Cancel Thousands of Flights Across the US
The company canceled more than 60 percent of its flights on Tuesday and Wednesday, leaving many travelers stranded.
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Hertz to Pay $168 Million to Customers Who Say They Were Falsely Accused of Auto Theft
The rental car company has said it would resolve 364 pending claims relating to vehicle theft reporting.
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Help! I Was Banned From Lyft and No One Will Tell Me Why.
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.
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U.S. Fines Airlines More Than $7 Million for Not Providing Refunds
The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.
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Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.
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Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.