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Southwest Airlines Makes Changes, but They Haven’t Been Enough

For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.

Niraj Chokshi
Author: Niraj Chokshi

Written by

Niraj Chokshi

in

Corporations, Customer Relations, Dallas (Tex), Delta Air Lines Inc, Jordan, Robert E (1960- ), Prices (Fares, Fees and Rates), Southwest Airlines Company, Travel and Vacations, United Airlines
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