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The ‘Annoyance Economy’ Is More Than Just Annoying

A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most problems at $165 billion.

Lora Kelley
Author: Lora Kelley

Written by

Lora Kelley

in

Artificial Intelligence, Customer Relations, Frauds and Swindling, Prices (Fares, Fees and Rates), Slang
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