Customer Loyalty Programs

American Airlines Will Offer Free Wi-Fi on Most Flights Next Year

Starting in January, members of the airline’s AAdvantage loyalty program will have free access to wireless internet on 90 percent of its fleet, the company said.

By Johnny Diaz

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Brian Kelly, the Points Guy, Shares Tips on Reward Travel

Brian Kelly, the founder of the travel rewards website the Points Guy, says there’s never been a better time than now for earning points.

By Christine Chung

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Travel 2025: New Lounges and Elite Cabins Aim to Win Over Air Passengers

Airlines hope to meet the traveler demand for premium flying, whether by offering more roomier seats in economy or upgrading higher-tier classes.

By Christine Chung

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Are Airline Loyalty Programs Worth It?

Some travelers, frustrated with changing airline rewards programs, have stopped chasing status and adopted different strategies when booking flights and using credit cards.

By Mike Dang