Wells Fargo Customer Deposits Disappear Because of a Glitch
Reports of a processing error began to surface on Thursday and continued through Friday. Wells Fargo said on Saturday that the issue had been resolved.
Posted inConsumer Protection Content Type: Service Customer Relations Delays (Transportation) Delta Air Lines Inc European Union Frequent Flier Programs Frontier Airlines Inc Spirit Airlines Incorporated Travel and Vacations United Airlines Weather
How Travelers Can Navigate Flight Cancellations and Delays
Advocating for yourself after an airline delay or cancellation can be challenging and confusing. Here’s how to best achieve the result you want — or at least get you where you want to go.
Posted inCareers and Professions Customer Relations Labor and Jobs Layoffs and Job Reductions Telephones and Telecommunications
‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.
To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.
Posted inBank of America Corporation Banking and Financial Institutions Consumer Financial Protection Bureau Consumer Protection Credit Cards Customer Relations Fines (Penalties) Office of the Comptroller of the Currency Regulation and Deregulation of Industry
Bank of America Fined $150 Million Over ‘Junk Fees’
The bank double-charged overdraft fees, withheld card perks and opened unauthorized accounts, regulators said. It will repay customers more than $80 million.