Customer Relations – Page 21

Social Security Struggles With Mounting Customer Service Issues

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse.

By Mark Miller

Budget Travel Content Type: Service Customer Relations Delays (Transportation) Travel and Vacations

Resolving a Dispute With Frontier Over Credits and Refunds

A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?

By Seth Kugel

Customer Relations Great Britain Supermarkets and Grocery Stores Tesco PLC Walmart Stores Inc

A Grocery Chain Just Fired Its Self-Checkouts

They’re bringing the humans back.

By Claire Moses

Banking and Financial Institutions Checks and Checking Accounts Credit Cards Customer Relations Frauds and Swindling JPMorgan Chase & Company Money Laundering Personal Finances

Why Banks Are Suddenly Closing Down Customer Accounts

Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.

By Ron Lieber and Tara Siegel Bernard