Customer Relations – Page 24

Help! A British Travel Agency Has Our $3,891 and We Want It Back.

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.

By Seth Kugel

Consumer Behavior Coronavirus (2019-nCoV) Customer Relations Drugstores Hiring and Promotion Labor and Jobs Layoffs and Job Reductions Shutdowns (Institutional)

Pivots That Helped Businesses Through the Pandemic Have Endured

A challenging time proved to be fertile ground for experimentation that continues to pay off.

By Amy Haimerl

Content Type: Service Customer Relations Travel and Vacations United Airlines

Tripped Up: Resolving a United Dispute Over Refundable Tickets

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.

By Seth Kugel

Content Type: Service Customer Loyalty Programs Customer Relations Enterprise Holdings Inc Hertz Global Holdings Inc Travel and Vacations

Help! I Reserved a Rental Car, but There Was No Car for Me.

A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.

By Seth Kugel