Customer Relations – Page 25 – MOSAEC

As Tax Season Starts, a Beleaguered I.R.S. Looks to Bolster Customer Service

Biden, Joseph R Jr Customer Relations House of Representatives Inflation Reduction Act of 2022 Internal Revenue Service Law and Legislation Republican Party Tax Evasion Taxation United States Politics and Government

As Tax Season Starts, a Beleaguered I.R.S. Looks to Bolster Customer Service

The Biden administration is focusing on making the agency more responsive amid concerns that a funding increase will result in more audits.

By Alan Rappeport

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Christmas Computers and the Internet Customer Relations Delays (Transportation) General Electric Company Jordan, Robert E (1960- ) Oliver Wyman Group Southwest Airlines Company Stocks and Bonds United States

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.

By Niraj Chokshi

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Christmas Computers and the Internet Customer Relations Delays (Transportation) General Electric Company Oliver Wyman Group Robert E. Jordan Southwest Airlines Company Stocks and Bonds United States

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.

By Niraj Chokshi

Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.

Content Type: Service Cruises Customer Relations Insurance Travel and Vacations

Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.

An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.

By Seth Kugel