Customer Relations – Page 25

Tripped Up: Resolving a United Dispute Over Refundable Tickets

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.

By Seth Kugel

Content Type: Service Customer Loyalty Programs Customer Relations Enterprise Holdings Inc Hertz Global Holdings Inc Travel and Vacations

Help! I Reserved a Rental Car, but There Was No Car for Me.

A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.

By Seth Kugel

Biden, Joseph R Jr Customer Relations House of Representatives Inflation Reduction Act of 2022 Internal Revenue Service Law and Legislation Republican Party Tax Evasion Taxation United States Politics and Government

As Tax Season Starts, a Beleaguered I.R.S. Looks to Bolster Customer Service

The Biden administration is focusing on making the agency more responsive amid concerns that a funding increase will result in more audits.

By Alan Rappeport

Christmas Computers and the Internet Customer Relations Delays (Transportation) General Electric Company Jordan, Robert E (1960- ) Oliver Wyman Group Southwest Airlines Company Stocks and Bonds United States

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong

Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.

By Niraj Chokshi