Customer Relations – Page 27

Southwest and Other Airlines Cancel Thousands of Flights Across the US

The company canceled more than 60 percent of its flights on Tuesday and Wednesday, leaving many travelers stranded.

By Isabella Simonetti Derrick Bryson Taylor and Daniel Victor

Broward County (Fla) Customer Relations Delaware False Arrests, Convictions and Imprisonments Hertz Global Holdings Inc Robberies and Thefts Stephen Scherr Suits and Litigation (Civil)

Hertz to Pay $168 Million to Customers Who Say They Were Falsely Accused of Auto Theft

The rental car company has said it would resolve 364 pending claims relating to vehicle theft reporting.

By Livia Albeck-Ripka

Car Services and Livery Cabs Content Type: Service Customer Relations Lyft Inc San Francisco (Calif) Travel and Vacations

Help! I Was Banned From Lyft and No One Will Tell Me Why.

An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.

By Seth Kugel

Buttigieg, Pete (1982- ) Consumer Protection Customer Relations Delays (Transportation) El Al Israel Airlines Fines (Penalties) Frontier Airlines Inc TAP Portugal Transportation Department (US) Travel and Vacations United States

U.S. Fines Airlines More Than $7 Million for Not Providing Refunds

The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.

By Niraj Chokshi