Customer Relations – Page 28

Help! I Was Banned From Lyft and No One Will Tell Me Why.

An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.

By Seth Kugel

Buttigieg, Pete (1982- ) Consumer Protection Customer Relations Delays (Transportation) El Al Israel Airlines Fines (Penalties) Frontier Airlines Inc TAP Portugal Transportation Department (US) Travel and Vacations United States

U.S. Fines Airlines More Than $7 Million for Not Providing Refunds

The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.

By Niraj Chokshi

Booking.com Content Type: Service Customer Relations Hotels and Travel Lodgings Queens (NYC) Travel and Vacations

Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.

A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.

By Seth Kugel

Content Type: Service Customer Relations Europcar International SASU European Union Fines (Penalties) France Traffic and Parking Violations Travel and Vacations

Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!

When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.

By Seth Kugel