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Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund

Airlines and Airplanes Alaska Airlines Content Type: Service Customer Relations Japan Airlines Travel and Vacations

Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund

What were Japan Airlines’ obligations when a first-class passenger asked to be rebooked onto a competitor’s flight?

By Seth Kugel

Japan Airlines Downgraded Our First Class Seats and Skimped on the Refund

Content Type: Service Japan Airlines Prices (Fares, Fees and Rates) Travel and Vacations

Japan Airlines Downgraded Our First Class Seats and Skimped on the Refund

A couple is bumped from ultraluxury to semi-luxury on a trans-Pacific flight and receives what they feel is only a pittance in compensation.

By Seth Kugel