United Airlines – Page 17

Tripped Up: Resolving a United Dispute Over Refundable Tickets

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.

By Seth Kugel

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Airport Lounges: How You Can Get Inside

Originally popular as respites for elite or frequent fliers, lounges are filling up as more passengers have access to them. But with terminals packed, they’re still havens.

By Elaine Glusac

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Airlines and F.A.A. Try to Head Off Summer Travel Meltdowns

Having angered travelers and lawmakers, airline executives and aviation officials said they were reducing flights, hiring staff and making other changes to avoid disruptions this summer.

By Niraj Chokshi

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It’s Not Your Imagination: First Class Is Getting Bigger

Aiming to boost revenue and cater to a rising number of passengers willing to pay for premium seats, airlines are reconfiguring cabins and flying larger planes.

By Julie Weed