For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
Category: United Airlines
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What Is ‘Skiplagging?’ Meet the Man Unearthing Cheap Travel Hacks.
Aktarer Zaman is the founder of a controversial website that unearths airfare hacks, most notably skipping the last leg of a flight for a cheaper price.
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Airline Lost Your Bag? Here’s How to Reunite With Your Luggage.
Or at least be reimbursed if it’s gone for good.
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‘No Smoking’ Sign on Planes Won’t Need Off Switch After FAA Rule Change
The Federal Aviation Administration did away with a rule that had required an off switch for the sign even though smoking on U.S. flights ended years ago.
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Southwest Airlines Lays Out Changes and New Offerings
The move came after the hedge fund Elliott Management, which has more than 10 percent of the airline’s shares, called for cost containment and better profits.
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Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’
Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.
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4 Big Airlines Face U.S. Inquiry Over Frequent Flier Programs
The Transportation Department ordered American, Delta, Southwest and United to share more information about their rewards practices to ensure they are fair to consumers and rivals.
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Help! United Canceled Our Trip to Paris. Or Did It?
A long-planned French getaway for three hit a snag when their airline reservation was mysteriously canceled, costing them almost $11,000. It turned out an unwanted travel agency was (partially) responsible.
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Passenger Who Tried to Open Cockpit Gets 19 Months in Prison
Juan Rivas, who threatened flight attendants with a champagne bottle and a plastic knife, tried to open an exit door of an American Airlines plane, prosecutors said.
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Southwest Airlines Will End Its Longstanding Open-Seating Policy
The airline said it was scrapping its trademark, 50-year tradition of offering open seating, where passengers choose seats once they have boarded the plane.
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How to Get Compensated If You Were Caught in the CrowdStrike Outage
Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.
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Airlines and Passengers Still Struggling, a Day After Global Outage
The widespread tech failure left carriers trying to recover and passengers waiting for relief, with many flights still delayed or canceled.