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‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I.

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here.

Emma Goldberg
Author: Emma Goldberg

Written by

Emma Goldberg

in

Careers and Professions, Customer Relations, Labor and Jobs, Layoffs and Job Reductions, Telephones and Telecommunications
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