Customer Relations – Page 16

Stranded in the CrowdStrike Meltdown: ‘No Hotel, No Food, No Assistance’

Airlines pledged assistance, refunds and reimbursements to passengers whose travel had been disrupted by this summer’s software outage. Instead, passengers told us, they were on their own.

By Christine Chung

Cartier SA Customer Relations Dominique Ansel Bakery (Manhattan, NY) Manhattan (NYC) Watches and Clocks Watches of Switzerland Whiskey

Have a Scotch or Macaron While You Try on That Watch?

Watches of Switzerland and other luxury brands are using liquor and sweets to keep customers engaged. And that includes treats for their dogs.

By Graham DickieThe New York Times

Airlines and Airplanes Allegiant Air Computer Network Outages Content Type: Service Customer Relations Delays (Transportation) Delta Air Lines Inc Spirit Airlines Travel and Vacations Travel Insurance United Airlines

How to Get Compensated If You Were Caught in the CrowdStrike Outage

Air travelers paying for last-minute lodging and other expenses are entitled to be reimbursed if their flight was impacted by an event in the airline’s control, like the CrowdStrike failure. Here’s how to get your money back.

By Christine Chung

Airlines and Airplanes Canada Computer Network Outages Customer Relations Delays (Transportation) Delta Air Lines Inc Microsoft Corp Utah

Delta Won’t Let Minors Fly Unaccompanied in Wake of Outage

Pete Buttigieg said on Tuesday that the U.S. Department of Transportation had opened an investigation into Delta’s ongoing response to Friday’s global tech outage.

By Yan Zhuang