Customer Relations – Page 18

Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.

By Seth Kugel

AT&T Inc Cellular Telephones Customer Relations Cyberattacks and Hackers Privacy Telephones and Telecommunications United States

AT&T Says Hackers Stole Data of Millions of Customers

The breach affected “nearly all” AT&T customers who used the company’s services between May and October 2022. The stolen data does not include content of calls and texts, the company said.

By Jenny Gross

Airlines and Airplanes Content Type: Service Customer Relations Delta Air Lines Inc JetBlue Airways Corporation Personal Finances Spirit Airlines Incorporated United Airlines

How to Get a Refund When Your Airline’s Wi-Fi Is Terrible

We compiled shortcuts and links for every big U.S. carrier — and some little-known tips that should make it easier to get your money back.

By Ron Lieber

Artificial Intelligence Computers and the Internet Customer Relations Delays (Transportation) Delta Air Lines Inc Korean Air Lines Travel and Vacations United Airlines

How Airlines Are Using AI to Make Flying Easier

Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.

By Julie Weed