The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
Category: Delays (Transportation)
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Lufthansa Cancels Flights After Cable is Cut During Construction Work
A cable cut during construction knocked systems offline for Lufthansa, Germany’s leading carrier, stranding thousands of travelers at Frankfurt Airport and elsewhere.
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Southwest Airlines Faces Tough Questions From Senators
The company canceled thousands of flights around Christmas, disrupting travel for about two million people.
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Southwest Lost $220 Million Because of Holiday Meltdown
The airline canceled 16,700 flights before and after Christmas as it struggled to recover from bad weather.
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Air Travel Debacles Put Pete Buttigieg in the Hot Seat
Pete Buttigieg, the transportation secretary, is facing scrutiny after a meltdown by Southwest Airlines and a Federal Aviation Administration system outage wreaked havoc on flights.
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F.A.A. Says Outage Was Mistakenly Caused by Contractors
The workers “unintentionally deleted files” on the alert system for pilots, causing thousands of flights to be delayed on Jan. 11, just weeks after another nationwide air travel failure.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Democratic Senators Press Southwest Over Its Christmas Meltdown
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.
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F.A.A. Outage Highlights Fragility of the Aviation System
The Federal Aviation Administration halted flights Wednesday morning after a system to alert pilots to safety issues went down, just two weeks after a major Southwest Airlines meltdown.
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‘Train Ride from Hell’: 17-Hour Amtrak Trip Becomes 37-Hour Ordeal
Amtrak said that a CSX freight derailment forced its train from Virginia to Florida to detour from its normal route, adding 20 hours to the trip.
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Thousands of Airline Passengers Affected by FAA System Outage
For the second time in recent weeks, the U.S. airline industry faced major delays. This time, it wasn’t the airlines’ fault.