Destruction from Hurricane Ian led a tour operator to cancel a 10-day excursion to Cuba, leaving a woman with a useless $1,500 plane ticket. That’s what travel insurance is for, right? Our columnist dives into the red tape.
Category: Delays (Transportation)
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What to Know About Biden’s Compensation Plan for Flight Delays and Cancellations
If a proposed federal rule takes effect, airlines will have to pay passengers for meals, hotels, ground transportation and lost time if the disruption was caused by the carrier.
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Biden Seeks Compensation for Passengers for Flight Delays and Cancellations
The Transportation Department said it was proposing a rule that would require airlines to provide cash payments to passengers for significant flight disruptions.
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Help! Spirit Airlines Left Us Behind in Guatemala City
A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline played by the rules, as unfair as they may seem.
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Southwest Airlines Briefly Halts Takeoff of Flights
The airline, which experienced a large meltdown around Christmas, resumed departures after suffering from technology problems.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Lufthansa Cancels Flights After Cable is Cut During Construction Work
The New York Times – Business:A cable cut during construction knocked systems offline for Lufthansa, Germany’s leading carrier, stranding thousands of travelers at Frankfurt Airport and elsewhere.
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Southwest Airlines Faces Tough Questions From Senators
The New York Times – Travel:The company canceled thousands of flights around Christmas, disrupting travel for about two million people.
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Southwest Lost $220 Million Because of Holiday Meltdown
The New York Times – Travel:The airline canceled 16,700 flights before and after Christmas as it struggled to recover from bad weather.
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Air Travel Debacles Put Pete Buttigieg in the Hot Seat
The New York Times – Travel:Pete Buttigieg, the transportation secretary, is facing scrutiny after a meltdown by Southwest Airlines and a Federal Aviation Administration system outage wreaked havoc on flights.
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F.A.A. Says Outage Was Mistakenly Caused by Contractors
The New York Times – Travel:The workers “unintentionally deleted files” on the alert system for pilots, causing thousands of flights to be delayed on Jan. 11, just weeks after another nationwide air travel failure.